Terms & Conditions

Terms and Conditions of Sale

These Terms and Conditions of Sale apply to all sales of Miele products for domestic, non-commercial use in Canada between you and Miele Limited ("Miele"). You agree to these terms when you purchase any such product.

Section 1
Definitions

In this agreement, the following words and phrases shall have the corresponding meanings:

  1. "Customer Quote" means a valid quote supplied to you by Miele or its authorized agent;
  2. "You" means you, the purchaser of product as identified, to the extent applicable, on the Customer Quote or Order Confirmation under the "Customer Billing Information" heading;
  3. "Order Confirmation" means (i) with respect MCA Products, Miele's written, whether in digital or physical form, acceptance of your purchase order and, to the extent applicable, acknowledgement of your Customer Quote and (ii) with respect to non-MCA Products, the receipt or confirmation email provided by Miele confirming the purchase of such products; and
  4. “MCA Products” means major domestic appliances, which encompasses all Miele products except vacuums, free standing coffee makers, Miele CareCollection, and Miele Care Products.

Section 2
Agreement

An agreement is made between you and Miele for the purchase of product(s) if and when Miele accepts your order by issuing you an Order Confirmation. Miele will consider the Order Confirmation issued when it is sent or issued to you in physical or digital form.

Section 3
Quote, Price and Specifications

The following section applies to the purchase of MCA Products from a Miele authorized agent or a Miele Experience Centre.

  1. A Customer Quote is valid for a maximum period of 30 days from the date of issue. If:

    1. any product or

    2. the price referenced for any product

in a Customer Quote is given on the basis of a promotion of any kind, the Customer Quote as regards to that product or price is valid for the lesser of 30 days from the date of issue and the expiry of the applicable promotion, plus all applicable taxes.

  1. The price payable is the price specified in the Order Confirmation.

  2. Unless otherwise expressly agreed upon in writing by Miele, any figures, measurements, dimensions, performance values, dollar values, samples, patterns, statements, technical provisions or specifications, catalogues, brochures, depictions, photographs, models, designs, drawings, promotional materials in print or electronic format or other descriptive specifications relating to the Customer Quote (the "Promotional Specifications") are approximations only and shall not form part of this or any other agreement nor will they be treated as any representation, warranty or condition in relation to the products until confirmed by the Order Confirmation. Miele reserves the right to modify, alter or change any Promotional Specifications at any time without notice before the Order Confirmation is issued.

Section 4
Payment

  1. Unless otherwise stipulated by Miele,
    1. for all purchases made online and all purchases of non-MCA Products, the full purchase price is due and payable at the time of order; and  
    2. for purchases of MCA Products from a Miele authorized agent or a Miele Experience Centre, a deposit of 25% is due and payable at the time of order with the balance due and payable at least 30 days preceding the delivery date.

For greater certainty, if the delivery date is less than 30 days after the purchase order, the full balance is due and payable at the time of order.

  1. If products referenced in the same Order Confirmation are to be delivered at different times, payment for each product shall be payable in accordance with these provisions as though each product was ordered individually including the application of any applicable delivery fees. 

  2. In addition to the purchase price payable for the products, you agree to pay all applicable goods and services tax, harmonized sales tax, sales taxes (including provincial sales taxes), or any other similar taxes payable on the purchase of the products. If you are purchasing products on a fully installed basis in the province of British Columbia, you agree to be liable for the British Columbia provincial sales tax under section 80 of the Provincial Sales Tax Act on the purchase price of the products installed in British Columbia.
  3. The accepted methods of payment for down payments of 25% at the point of sale are Amex, Visa or Mastercard credit cards. Outstanding balance(s) are to be settled prior to delivery. Method of payment for outstanding balance(s) are Amex, Visa, Mastercard or electronic bill payment for orders where total order value before applicable taxes is less than $15,000. For orders where total order value equals or exceeds $15,000 before applicable taxes, method of payment for outstanding balance(s) is electronic payment only.

Section 5
Delivery

  1. The following applies to the purchase of MCA Products from a Miele authorized agent or a Miele Experience Centre.
    1. Miele will deliver your order to the location specified in the Order Confirmation, as applicable. 
    2. If Miele, by a cause reasonably within its control, fails to deliver the product within 30 days of scheduled date, you may terminate this agreement upon the provision of 5 business days notice. If the product is not delivered within the notice period, this agreement is terminated.
    3. If the model of a particular product is discontinued or superseded and not available for delivery on the scheduled date, Miele will notify you prior to such date that:
      1. at Miele's discretion, an equivalent or superior model is available, and you can agree to substitute such new model for a reasonable additional charge that Miele specifies; or
      2.  the model ordered is unavailable and this agreement thereby terminated.
    4. Acceptance by you of an equivalent or superior model in accordance with the above alters the Order Confirmation as appropriate. Failure to accept an offer for an equivalent or superior model within 5 business days of notification terminates this agreement as regards to the applicable product.
    5. If you refuse to accept delivery of any product, Miele may terminate this agreement with 5 business days notice. If you do not collect the product from Miele or pay an additional delivery charge and accept delivery of the product within the notice period, this agreement is then terminated.
    6. If delivery of the product, through no fault of Miele's, is not completed within 6 months of the requested delivery date, this agreement and your order are then terminated.
    7. In the event that any additional delivery is required, through no fault of Miele (for example you are not home during the scheduled delivery  time), you may, at Miele’s discretion, be responsible to pay for any subsequent delivery at Miele's then current delivery rates.
    8. For more information on the delivery of MCA Products please see Appendix 3.
  2. The following applies to the purchase of non-MCA Products through Miele’s website.
    1. All purchases of products through Miele’s website will be delivered by Purolator or such other delivery provider selected by Miele from time to time. Once your purchase has been shipped, you’ll receive a shipment confirmation at the email address you provided identifying your shipment tracking number and the estimated date of delivery.

Section 6
  Price and Product Guaran

  1. If you order an MCA Product in the cooking or cooling category as defined in Section 6(3), below, before September 30, 2021 (as specified on the Order Confirmation), the availability of the MCA Product and the price specified on the Order Confirmation are conditional on you taking delivery of your order no later than October 15, 2022. In the event you do not take delivery before October 15, 2022 and, at the time you seek to confirm delivery of the MCA Product,:
    1. Miele does not have inventory of the product ordered, Miele will provide you the option of cancelling the order or, to the extent Miele has available inventory, upgrading the product to the new model of the product provided that you will be responsible for the price difference between the price specified on the Order Confirmation and the MRSP of the new model as well as confirming the specifications of the new model (such as any change in dimensions) are acceptable to you; and
    2. the MRSP of the product has increased, Miele will provide you the option of cancelling the order or purchasing the product at the new MRSP.
  2. Subject to Section 6(1), if you order an MCA Product, the availability of the MCA Product and the price specified on the Order Confirmation is conditional on you taking delivery of your order within eighteen (18) months of the date of the order (as specified on the applicable Order Confirmation). In the event you do not take delivery of the MCA Product within such eighteen (18) month period, you must provide a minimum of ninety (90) days prior written notice of your desired delivery date and, if at such time,:
    1. Miele does not have inventory of the product ordered, Miele will provide you the option of cancelling the order or, to the extent Miele has available inventory, upgrading the product to the new model of the product (if any) provided that you will be responsible for the price difference between the price specified on the Order Confirmation and the MRSP of the new model as well as confirming the specifications of the new model (such as any change in dimensions) are acceptable to you; and
    2. the MRSP of the product has increased, Miele will provide you the option of cancelling the order or purchasing the product at the new MRSP.
  3. For the purposes of this Section 6, an MCA Product in the cooking or cooling category includes:
    1. Cooking: Ranges, ventilation hoods / range hoods, cooktops / rangetops, ovens, warming drawers and built-in coffee machines; and
    2. Refrigeration: refrigerators, bottom-mount fridge/freezers and wine storage systems.

Section 7
Product Returns or Exchanges

  1. Miele products ordered by you and either delivered to you or pending delivery may be returned to or exchanged by Miele only as provided for in this section. 
  2. Return or exchange requests for reason of cosmetic damage, manufacturing or design defects or improper installation (provided such installation was performed by Miele or its authorized agent) are subject to Miele's Standard Warranty and any applicable legal warranties and may not be returned or exchanged except as provided therein. The Miele Standard Warranty is attached hereto or, if not attached, available from www.miele.ca.
  3. Except to the extent otherwise required by applicable law, including in Québec if a warranty set out in the Consumer Protection Act (Québec) applies, return or exchange requests for Miele MCA Products for any reason other than as contemplated above, including product dissatisfaction or unsuitability and defects not covered by the Miele Standard Warranty are subject to the following return policy:
    1. Cancelled Orders: Provided Miele has not commenced shipping the applicable product, you may cancel any order within 30 days of the order date and you will receive a full refund. Once the product has been shipped, or after 30 days from the date of order, you may cancel any undelivered product provided that such cancellation is subject to a 5% cancellation fee (i.e., a fee representing 5% of the purchase price of the product, exclusive of applicable taxes).
    2. Unopened and Delivered Products: If the product is unopened, you may return or exchange the product within 30 days of the date of delivery provided that (i) such return or exchange will be subject to a 10% administration fee (i.e., a fee representing 10% of the purchase price of the product, exclusive of applicable taxes) and (ii) you will not receive a refund on any delivery charges paid for the delivery of the product.
    3. Opened Products: If the product is opened, but never used and never installed, you may return or exchange the product within 30 days of the date of delivery provided that (i) such return or exchange will be subject to a 10% restocking fee and a 10% administration fee (i.e., each such fee representing 10% of the purchase price of the product, exclusive of applicable taxes) and (ii) you will not receive a refund on any delivery charges paid for the delivery of the product.
    4. Non-Returnable Products: Miele does not accept any returns or exchanges on products in the following circumstances: 
      1. Products which have been used and/or installed; and/or
      2. 30 days following the applicable delivery date.
  4. Except to the extent otherwise required by applicable law, including in Québec if a warranty set out in the Consumer Protection Act (Québec) applies, return or exchange requests for Miele vacuums (including accessories), free standing coffee makers and consumables for any reason other than as contemplated in Section 7(2), including product dissatisfaction or unsuitability and defects not covered by the Miele Standard Warranty, are subject to the following return policy:
    1. Miele Vacuums and Free Standing Coffee Makers:
      1. Miele Vacuums (including accessories) and Free Standing Coffee Makers purchased from a Miele Experience Centre may be exchanged or returned to a Miele Experience Centre within 30 days of the date of purchase provided that the product is undamaged, returned in its original box along with all original contents and the original receipt. 
      2. Miele Vacuums (including accessories) and Free Standing Coffee Makers purchased from Miele.ca may be exchanged or returned to a Miele Experience Centre within 30 days of the date of shipment or by calling Miele's Customer Care Centre at 1-800-565-6435 provided that the product is undamaged, returned in its original box along with all original contents and the original receipt. 

Miele reserves the right to reject any request to return or exchange any Miele vacuum or free standing coffee maker if the product is damaged or not returned in its original box along with all original contents. 

  1. Miele CareCollection and Miele Care Products
    1. Unopened Miele CareCollection products and Miele Care Products (such as vacuum accessories, dishwasher tablets, coffee, toys, consumable, etc.) purchased from a Miele Experience Centre may be exchanged or returned to a Miele Experience Centre within 30 days of the date of purchase provided that the product is returned with the original receipt. 
    2. Unopened Miele CareCollection products and Miele Care Products (such as vacuum accessories, dishwasher tablets, coffee, toys, consumables, etc.) purchased from Miele.ca may be exchanged or returned to a Miele Experience Centre within 30 days of the date of shipment or by calling Miele's Customer Care Centre at 1-800-565-6435 provided that the product is returned with a copy of the receipt. 

Except in the cases of defects, opened Miele CareCollection products and Miele Care Products may not be returned or exchanged. 

Section 8
Refund if Delivery Cancelled

  1. The following section applies to the purchase of MCA Products.
  2. If this agreement, in respect of any product ordered, is terminated prior to delivery:
    1. for a cause directly attributable to Miele, including termination under Section 5(1)(b), Section 5(1)(c) or  Section 5(1)(d); or
    2. before the lesser of (i) 24 hours after the time of order and (ii) to the extent applicable, the time the Miele Customer Contact Centre confirms the order with you by telephone;

Miele will refund in full all sums paid by you for such product. Subject to your ordinary remedies at law, Miele will not, however, be liable for any interest or any other loss or damage resulting from termination.

  1. Subject to your ordinary remedies at law, if this agreement, in respect of any product(s) ordered is  cancelled prior to delivery for any reason  other than as contemplated in Section 8(2):
    1. within 30 days of the order date, no administrative fee will apply and Miele will return to you any deposit monies paid related thereto; or
    2. after 30 days of the order date, you will pay Miele and/or Miele will setoff against any deposit paid by you, an administrative fee of 5% of the deposit paid by you and/or minimum deposit due for such product(s) and Miele will return to you any excess deposit monies remaining after applying the administrative fee.
  2. If this agreement, in respect of any product(s) ordered is modified prior to delivery for any reason, on the condition that the original order still remains active, there will be no fee for this change.  In the case of a product change, the original pricing and/or promotion will no longer be valid, and the applicable pricing and/or promotion of the new product added to the order at time of change will be applicable.
  3. Notwithstanding clauses 8.1 through 8.4, if you terminate this agreement as regards to a special order and/or a product to be designed or built to your specific specifications, all sums paid by you are forfeit.

Section 9
Ownership and Risk

  1. Title to and risk of any loss of or damage to the product(s) you have purchased from Miele shall pass from Miele to you on the earlier of: (a) when such product(s) is/are unloaded and you take delivery thereof at the delivery point contemplated in the Order Confirmation; and (b) when you take possession of the products.

Section 10
Warranty

  1. The warranties available to the Miele products purchased by you are those limited warranties (i) contained in the Miele Standard Warranty attached hereto as Appendix 1 or, if not attached, as available from  www.miele.ca  and (ii) contained in the Miele Extended Warranty attached hereto as Appendix 2, if you purchased the Miele Extended Warranty for an additional fee. A copy of the Miele Extended Warranty is available from www.miele.ca.  

The following provision is inapplicable in Québec to Québec residents to whom the Quebec Consumer Protection Act applies.

  1. THE EXPRESS WARRANTIES CONTEMPLATED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. MIELE HEREBY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS NOT EXPRESSLY CONTEMPLATED HEREIN.

  2. For clarity, subscribing to a service maintenance program does not entitle you to coverage under the Miele Extended Warranty, which must be purchased separately.

Section 11
Privacy

Miele will collect, use and disclose your personal information (including name and personal address and telephone number) only in accordance with Miele's Privacy Policy as available from www.miele.ca and applicable Canadian privacy laws.

Section 12
Limitation of Liability

The following provision is inapplicable in Québec to Québec residents to whom the Quebec Consumer Protection Act applies.

MIELE, INCLUDING ITS PARENT, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN. IN ANY EVENT, MIELE'S LIABILITY SHALL NOT EXCEED THE LOWER OF (i) THE PRICE PAID FOR THE PRODUCT AND (ii) THE COST OF THE REPAIR OR REPLACEMENT (AT MIELE'S OPTION) OF THE PRODUCT (OR DEFECTIVE PART THEREOF). MIELE DOES NOT ACCEPT (AND YOU AGREE TO INDEMNIFY MIELE AGAINST) ANY LIABILITY FOR PERSONAL INJURY AND/OR PROPERTY DAMAGE EXPERIENCED BY YOU OR ANY OTHER PERSON ARISING OUT OF THE HANDLING, POSSESSION, USE OR SALE OF ANY PRODUCT PURCHASED BY YOU. MIELE DOES NOT ACCEPT ANY LIABILITY WHATSOEVER ARISING FROM ANY AND ALL CLAIMS OF THIRD PARTIES INCLUDING RESALE PURCHASERS OR END-USERS. MIELE WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, OR OTHER INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.

Section 13
Governing Law

This agreement shall be governed by, construed and interpreted in accordance with the laws of the Province of Ontario, or the laws of the Province of Québec for Québec residents,  and the laws of Canada applicable therein, excluding their rules governing conflicts of laws. Both parties hereby expressly and irrevocably attorn to the exclusive jurisdiction of the courts of competent jurisdiction sitting in Toronto, Ontario, or the courts of the Province of Québec for Québec residents, or in such other jurisdiction as Miele may enforce its rights.

Section 14
Miscellaneous

  1. You may also have other rights which may vary in the consumer protection legislation from province to province in Canada. Some provinces do not allow limitation or exclusion of implied warranties, therefore, certain limitations and exclusions may not apply.
  2. This agreement shall be binding upon and ensure to the benefit of the respective successors and assigns of the parties, provided that you shall not assign or transfer any of your rights and obligations hereunder without the prior written consent of Miele.
  3. If any provision hereof is invalid or unenforceable in any jurisdiction, then, to the fullest extent permitted by law (i) the other provisions hereof shall remain in full force and effect in such jurisdiction and shall be liberally construed in favour of Miele in order to carry out the intentions of the parties hereto as nearly as may be possible and (ii) the invalidity or unenforceability of any provision hereof in any jurisdiction shall not affect the validity of unenforceability of such provision in any other jurisdiction.
  4. To the extent any promotional terms and conditions apply to your purchase, such promotional terms and conditions shall take precedence over these Terms and Conditions of Sale in case of a conflict. Where there is no conflict, these Terms and Conditions of Sale will apply in addition to the promotional terms and conditions.
  5. In any action to enforce this agreement, Miele shall, in addition to any other relief, be entitled to reasonable legal fees.
  6. The headings in this agreement are for purposes of reference only and shall not affect the meaning hereof.

 

APPENDIX 1

MIELE LIMITED WARRANTY

The following warranty conditions are valid in Canada only.

Miele Limited, (hereinafter "Miele") warrants, subject to the applicable time periods stipulated below, to the original purchaser that this product, including all of its Miele authorized parts and accessories, is free of defects in material and workmanship.

Section 1
Duration of Warranty

  1. This warranty is valid during the following time periods:
    1. Domestic appliances in normal, non-commercial, household use:
      1. One (1) year. Parts and labour.
      2. Additional 5 and 10 Year Limited Warranty on Sealed Refrigeration Systems: The Warranty for the Sealed Refrigeration System includes all original compressors, condensers, evaporators, driers, the original refrigerant and the original connecting tubing. If a claim regarding a defect in material or workmanship relating to the Sealed Refrigeration Systems used in Miele Refrigerators, Wine Coolers, and Freezers is received by Miele:
        1. within five (5) years from the date of purchase, then such defect shall be repaired at no cost to you (including parts & labour) ; or
        2. after the fifth (5th) year anniversary, but prior to the tenth (10th) year anniversary of the date of purchase, this Warranty shall cover the replacement or repair of all parts of the Sealed Refrigeration System covered by the Warranty that is found to be defective in material or workmanship but shall not include labour. Upon request, such labour shall be provided by Miele and at the customary charge to the Miele Customer.
    2. Domestic appliances in commercial use:
      1. Six (6) months, for parts and labour.
      2. Extended Warranty does not apply for any appliance in commercial use.
    3. Vacuums in normal, non-commercial, household use:
      1. One (1) year, upright and canister vacuums. Parts and labour.
      2. Two (2) years, motor for S170 - S189 upright units. Parts and labour
      3. Seven (7) years, VortexTM motor for canister and upright units,. Parts and labour.
    4. Vacuums in commercial use:
      1. Six (6) months, for products used commercially. Parts and labour.
      2. One (1) year for motor for canister and upright models. Parts and labour.
    5. Commercial appliances sold through dealers and/or Miele authorized agents:
      1. One (1) year. Parts and labour.

Commencement Date: Warranty coverage begins on the date of delivery or pickup, as applicable. If a product under warranty is replaced by Miele, the original warranty period is not extended but continues from the date of original delivery or pickup, as applicable.  Notwithstanding the foregoing, in the event the appliance is installed by a Miele Certified installer, warranty coverage begins on the date of Miele Installation.

Section 2
Warranty Preconditions

  1. Miele assumes warranty responsibility subject to the following preconditions having been fulfilled:
    1. You are the original purchaser and did not obtain the product through resale;
    2. The product was purchased from Miele or an authorized Miele Agent/Dealer in Canada;
    3. If applicable, the product was installed in accordance with applicable Miele installation instructions; and
    4. The product is located in Canada.
  2. Warranty claims will only be honoured if any failure to conform to this warranty is reported in writing and the product is shipped together with proof of shipping date and purchase date to Miele or to a Miele authorized dealer/agent, as applicable, within the time period stated in Section 1 above.

Section 3
Extent of Warranty

In the event of defect in material or workmanship occurring within the applicable time period stated above, Miele will repair, or at its option replace, within a reasonable period of time, the product or any Miele authorized part or accessory discovered to be defective in workmanship or materials. Defective products and parts become the property of Miele upon replacement.

Section 4
Exclusions

  1. Warranty coverage excludes any product, including its parts and accessories, that:
    1. was not installed according to Miele's installation instruction;
    2. was damaged by negligence, accident, abuse, misuse, improper or abnormal usage, maintenance or transportation;
    3. contains non-authentic Miele accessories or replacement parts, including filters, dust bags and other non-Miele products; and
    4. was repaired, serviced, altered or modified by someone other than a Miele authorized service centre or technician.

Section 5
Ordinary Wear and Tear

Ordinary wear and tear shall not be considered a defect in workmanship or materials.

Section 6
Limitation of Liability

The following provisions are inapplicable in Québec to Québec residents to whom the Quebec Consumer Protection Act applies.

  1. Unless you purchase extended warranty coverage from Miele prior to the expiry of this warranty, this warranty is the sole warranty offered by Miele to you. Miele disclaims any and all other representations, warranties and/or conditions to the fullest extent permitted by law, whether express or implied, including any warranty of merchantability or fitness for a particular except as provided herein.
  2. Your sole remedies under this warranty are those described herein. Unless otherwise stated, Miele's liability for actual damage from any cause whatsoever is limited to the amount paid by you for the product. Miele disclaims any and all liability and consequential or other damage whether based on breach of contract, tort (including negligence), product liability or any other legal theory. In no event will either party be responsible for any lost profits or savings, incidental damage or other economic damages.

Section 7
Special Provincial Laws

  1. This warranty gives the purchaser specific legal rights. The purchaser may also have other rights which may vary from Province to Province in Canada. Some provinces do not allow limitation or exclusion of implied warranties, therefore, certain limitations and exclusions may not apply.

Section 8
Customer Care

  1. For service under this warranty or for further information please contact Miele at:

Miele Limited
161 Four Valley Drive
Vaughan, Ontario
L4K 4V8 Canada

Toll free: 1-800-565-6435
Email: customercare@miele.ca

  1. Service may require that the appliance be removed and taken, by authorized Miele personnel, to an authorized Miele Service Centre. If service is requested by you in a remote geographical area, as determined by Miele in its sole discretion from time to time ("Remote Area"), you will be responsible for either:
    1. the travel expenses incurred by Miele to attend your premises; or
    2. the cost of removal and shipment of the appliance from your premises to the nearest authorized Miele Service Centre.
  2. For a current map of Remote Areas see: [NTD LINK]

Miele Limited
Headquarters and Showroom
161 Four Valley Drive

Vaughan, Ontario
L4K 4V8 Canada

Phone: 1-800-565-6435
www.miele.ca
customercare@miele.ca
professional@miele.ca (commercial enquiries)

APPENDIX 2

"NOTICE CONCERNING THE LEGAL WARRANTY

For Quebec residents, the Quebec Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant. Specifically, the goods must be usable:

  1. for the purposes for which they are ordinarily used; and
  2. in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use.

For more information on this legal warranty, go to the website of the Office de la protection du consommateur at www.opc.gouv.qc.ca.".

MIELE EXTENDED WARRANTY

Section 1
Validity

  1. The terms and conditions of this Miele extended warranty apply exclusively to Miele Limited ("Miele") non-commercial, domestic household appliances purchased directly from Miele (including purchases facilitated by Miele authorized agents) and/or from authorized Miele Dealers, by the original purchasing consumer ("you" or "your"), provided:
    1. if you purchased the product from a Miele authorized agent, you purchased and paid in full for this extended warranty from such Miele authorized agent at the time you purchased the product; or
    2. you purchased and paid in full for this extended warranty directly from Miele during the validity of the Miele Standard Warranty; and Miele has accepted such product for extended warranty coverage; and
    3. this extended warranty is valid only in Canada.

Section 2
Coverage

The coverage period for the 5 Year Total Miele Extended Warranty are 4 years and the coverage period for the 10 Year Total Miele Extended Warranty are 9 years. Coverage begins on the day immediately following the expiry of the Miele Standard Warranty as specified in the materials shipped with the product or, if not shipped, as available from www.miele.ca. During the covered period, Miele will furnish all parts and labour for all valid repair services. In the event that the cost of repair exceeds the replacement value of the product or Miele, in its sole discretion, determines that cost of repair is uneconomical, Miele may, at its sole discretion, either exchange for an equivalent model or refund the prorated value of the product. This warranty is void following any refund or exchange as contemplated by this section.

Section 3
Warranty Service

  1. For service under this warranty or for further information please contact Miele at:

Miele Limited
Headquarters and Experience Centre
161 Four Valley Drive
Vaughan, Ontario  L4K 4V8
Canada

Toll free: 1-800-565-6435
Email: customercare@miele.ca

  1. Service may require that the product be removed and taken, by authorized Miele personnel, to an authorized Miele Service Centre. If service is requested by you in a remote geographical area, as determined by Miele in its sole discretion from time to time (“Remote Area”), you will be responsible for either:
    1. the travel expenses incurred by Miele to attend your premises; or
    2. the cost of removal and shipment of the product from your premises to the nearest authorized Miele Service Centre.
  2. For a current map of Remote Areas see: [NTD Link]

Section 4
Exclusions

  1. Coverage specifically excludes repairs or service of:
    1. commercial products;
    2. options or accessories supplemental to the product;
    3. light bulbs and broken glass;
    4. ordinary wear and tear, including rust, scratches and marks; and
    5. cosmetic damage, including noise, which does not affect the functioning of the product.
  2. Coverage Transferability
  1. Except for Promotional Warranties (as defined below), you may transfer your Miele Extended Warranty to a third party purchaser in the event you sell (i) the covered product to such third party or, (ii) for products affixed to a dwelling, you sell the applicable dwelling to such third party, provided that, in each case, for such transfer to be valid, you cause the purchaser to notify Miele within 60 days of the sale using the contact information provided in Section 3. Such notice shall include the name, address and contact information of the purchaser and any other information reasonably requested by Miele. By accepting the transfer of a Miele Extended Warranty, the third party purchaser accepts these terms and conditions.

 

  1. Miele Extended Warranties provided to you at no additional charge ("Promotional Warranties") are not transferable.

 

  1. Service does not include
    1. repair required as a result of neglect; misuse; accident; repair, modification or alteration by service providers other than those specifically authorized by Miele;
    2. failure of the customer to perform Miele's recommended maintenance and/or follow Miele's operating instructions;
    3. non-Miele parts; and
    4. other causes, whether internal or external to the product, which are beyond Miele's control.

Miele does not guarantee the uninterrupted or error free functioning of the product.

  1. This warranty does not apply, and the customer is solely responsible for, all costs associated with (a) any non-Miele insurance premiums or deductibles and other warranties, (b) the installation of any exchange or replacement unit, and (c) the removal or reinstallation of any product that is, in the opinion of Miele, not easily accessible, and (d) of labour where Miele or its authorized service providers can identify no fault or damage to the product. Miele's standard repair service rates apply to all repair services performed which are not covered by this warranty.
  2. Miele Extended Warranties are not the same as Miele Custom Plans. Miele Custom Plans may include Miele Extended Warranties, in which case these terms and conditions apply, but not all Miele Custom Plans include Miele Extended Warranties. For certainty, the purchase of a Miele Extended Warranty does not entitle you to any additional benefits offered under the Miele Custom Plans.

Section 5
Repair Parts

All repairs parts will be provided on an exchange basis. All parts supplied will be new or equivalent. Any and all parts removed or replaced become the property of Miele.

Section 6
Limitation of Liability

  1. The following provisions are inapplicable in Québec to Québec residents to whom the Quebec Consumer Protection Act applies.
    1. The limited warranty and this extended warranty are the sole warranties offered by Miele to you. Miele disclaims any and all other representations, warranties and/or conditions to the fullest extent permitted by law, whether express or implied, including any warranty of merchantability or fitness for a particular except as provided herein.
    2. Your sole remedies under this extended warranty are those described herein. Unless otherwise stated, Miele's liability for actual damage from any cause whatsoever is limited to the amount paid by you for the product. Miele disclaims any and all liability and consequential or other damage whether based on breach of contract, tort (including negligence), product liability or any other legal theory. In no event will either party be responsible for any lost profits or savings, incidental damage or other economic damages.

Section 7
Special Provincial Laws

This warranty gives you certain specific legal rights. You may also have other rights which may vary from province to province within Canada. Some provinces do not allow limitation or exclusion of liability and/or implied warranties. Accordingly, certain limitations and exclusions may not apply.

 

APPENDIX 3

MIELE DELIVERY POLICY

Section 1
Warehousing and Stock

  1. Miele will provide warehousing facilities in major metropolitan areas across Canada to facilitate economically feasible direct-to-consumer home deliveries. Miele will endeavour to stock sufficient product within each warehouse to reduce the occurrence of back orders.

Section 2
Miele's Direct Home Delivery Service

  1. Where your premises, as identified on the Order Confirmation, are within a major metropolitan centre, as defined by Miele from time to time, and it is deemed by Miele in its sole discretion to be economically feasible, Miele will deliver and, if applicable, install the product ordered by you directly to your premises from Miele's nearest warehouse (the "Direct Home Delivery Service").
  2. Where you are eligible for Direct Home Delivery Service, Miele will:
    1. contact you 24 to 48 hours prior to the scheduled delivery date to confirm the delivery address and to provide an estimated time of delivery. If delivery is delayed by more than two hours from the estimated time, Miele will contact you to arrange a new delivery time and/or date;
    2. ensure all of its delivery and installation staff are properly trained and clearly identified as "Miele Authorized Delivery Service". All staff will be required to provide Miele with a satisfactory police reference check;
    3. take all reasonable precautions to avoid damaging your property, including having delivery staff or agents:
      1. wearing protective footwear coverings;
      2. using proper delivery equipment;
      3. using floor coverings and pads; and
      4. using any other means deemed reasonably necessary by Miele to reduce the risk of damage to your property or the product.

However, for health and safety reasons, all delivery and installation staff must wear approved safety footwear at all times;

  1. instruct its delivery staff to place the product in the area requested by you provided such request is reasonable; and
  2. if requested, remove and dispose of all packing materials and inspect the product for damage. If any damage is discovered during inspection, the delivery staff will report it as soon as practicable to the Miele Customer Service Department. If no damage is discovered, you will acknowledge that the product was delivered "Free and Clear of Damages" on the delivery receipt.

If you do not request removal and disposal of packing materials, Miele recommends that the packing be removed by a Miele Certified Installer. If you unpack the product yourself and discover damage, you must report such damage to Miele within 48 hours of the time of delivery to have any remedy. If reported in time, Miele will consider the form of damage and may, in its sole discretion, remove and replace, exchange or discount the damaged product.

  1. Where Miele determines that the Direct Home Delivery Service is not available, Miele will appoint a third party to deliver the product from Miele to you upon terms similar those of the Direct Home Delivery Service.
  2. In the event where the scheduled delivery is not cancelled directly with Miele by at least 8am of the day of delivery, you will be charged the amount outlined in the order confirmation for the intended delivery and , in Québec, the amount permitted by law. In addition, you will be charged the equivalent amount for any subsequent delivery.

Section 3
Removal and Disposal of Old Appliances

  1. If requested, Miele will move an old appliance from the new product's location provided the old appliance is (i) disconnected and (ii) uninstalled. Although precautions will be taken, Miele will not be liable for any water, oil or other damage caused, derived from or associated with the removal of any old appliance. Where Miele personnel or Miele determine, in their sole discretion that an old appliance should not be moved by Miele for whatever reason, Miele reserves the right not to move any old appliance.
  2. Provided that the old appliance can be moved without damaging your property and if you have selected to purchase this service from Miele, Miele will dispose of the old appliance subject to the then current charges disclosed to you at the time of purchase. 

Section 4
Laundry Installation

  1. If properly trained and designated as a Miele "Certified Laundry Installer", delivery staff will offer to install and provide basic training on Miele laundry appliances other than gas dryers. The delivery staff will not install Miele cooking or dishwasher appliances.

Section 5
Force Majeure

  1. In no event shall Miele be liable for failed or delayed delivery arising directly or indirectly from acts of God, war, threat of war, hostilities, civil commotion, governmental laws, orders or regulations, actions by governmental agencies, fire, explosion, accidents, labour disputes, trade and other restrictions, shortage or control of energy supplies or raw materials, inability of Miele to purchase materials at a commercially reasonable price, a default by Miele's supplier, unavailability or delay of transportation or other similar or dissimilar circumstances affecting Miele or any entity directly or indirectly connected with the sale, manufacture or delivery of the products or components thereof (any of which is a "Force Majeure"). Miele may, at its option and without liability or loss, cancel or extend the time of delivery due to any Force Majeure. This provision shall apply even if a Force Majeure occurs after a prior delay from another cause or causes.
  2. In the event of a Force Majeure, Miele may allocate its available supply, without obligation to purchase similar goods from other sources, among itself and its customers, including those not under contract, on such basis as it determines to be reasonable.
  3. If you cannot accept delivery because of any Force Majeure, Miele at its option may cancel the delivery and the related agreement without liability to you or extend the time for delivery originally specified for a period equal to the length of such Force Majeure.

Please read about our detailed Terms & Conditions applicable to Miele Customer Plans (Miele ForeverCare) by clicking l.

Effective January 1, 2012

Updated, 2019

 

Terms of Use

1. Terms of Use Site

2. Terms of Use eGift Card

1. Terms of Use Site

These terms of use (“Terms of Use”) (i) govern your access to, and use of, miele.ca (the “Site”), and (ii) is a legal agreement between you and Miele Limited (“we”, “us”, “our” or “Miele”).  By accessing and utilizing the Site, you hereby agree that you: (i) have read and understand these Terms of Use; and (ii) are bound by and shall comply with these Terms of Use.  If you do not agree to these Terms of Use, you may not access or use the Site.

Section 1 Ownership.

You acknowledge and agree that all content and materials made available through or in connection with the Site are protected by either our rights, or the rights of our licensors or other third parties, of copyright, trademarks, service marks, patents, or other proprietary rights and laws. You may not use any of the marks, logos, domains and/or trademarks that you may find on or in connection with the Site, unless you have our written permission.  You may use the content and materials made available in connection with the Site in the course of your normal, personal, non-commercial use in accordance with these Terms of Use.  If you download or print a copy of any content and/or materials for your personal use, you must retain all copyright and other proprietary notices contained on such content.  All rights not expressly granted herein are reserved.

Section 2 Products Purchased through the Site.
(a) Any purchases of Miele products through the Site are subject to Miele’s Terms and Conditions of Sale.
The following provision is inapplicable in Québec to Québec residents to whom the Quebec Consumer Protection Act applies.
(b) Miele makes no representations and/or warranties that the pricing information presented on the Site is current, up-to-date or accurate and shall assume no liability of any financial loss that may occur as a result of Site usage. To the greatest extent permitted under applicable law, Miele shall have no liability for any damages, losses or liabilities incurred as a result of the information posted on its website.

Section 3 Disclaimers.
The following provision is inapplicable in Québec to Québec residents to whom the Quebec Consumer Protection Act applies.
THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.  MIELE , ITS AFFILIATES AND LICENSORS GIVE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE USE OF THE SITE (INCLUDING WITHOUT LIMITATION THE FUNCTIONALITY THEREON) INCLUDING, WITHOUT LIMITATION, ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS AS TO UNINTERRUPTED OR ERROR FREE OPERATION, QUALITY, ACCURACY, RELIABILITY, COMPLETENESS, SUITABILITY, NON-INFRINGEMENT, TITLE, MERCHANTABILITY, OR FITNESS FOR PURPOSE. ALL SUCH REPRESENTATIONS, WARRANTIES AND CONDITIONS ARE HEREBY DISCLAIMED.

Section 4 Limitation of Liability.
The following provision is inapplicable in Québec to Québec residents to whom the Quebec Consumer Protection Act applies.
YOU ACKNOWLEDGE AND AGREE THAT NONE OF MIELE, ITS AFFILIATES AND/OR  LICENSORS WILL BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES IN CONNECTION WITH YOUR ACCESS TO OR USE OF THE SITE (INCLUDING WITHOUT LIMITATION THE FUNCTIONALITY THEREON).

Section 5 Indemnity.
The following provision is inapplicable in Québec to Québec residents to whom the Quebec Consumer Protection Act applies.
You will defend, indemnify, and hold harmless us, our affiliates and licensors, and each of their respective employees, officers, directors, and representatives from and against any and all claims, liabilities, losses, damages, expenses and costs (including, but not limited to, reasonable legal fees) caused by or arising from (i) your access to, or use of, the Site, (ii) your violation of these Terms of Use; (iii) any breach by you of applicable laws; and (iv) your infringement of any intellectual property or other right of any third party.

Section 6 Terminating the Site.
You acknowledge and agree that we may terminate your access to, and use of, the Site if (a) you breach (or we reasonably believe you have breached) these Terms of Use; (b) required by applicable law; or (c) we discontinue the provision of the Site to our customers, generally. You acknowledge and agree that we will not be liable to you or any third party for any costs or damages of any kind for, or resulting from, any termination of your access to the Site.

Section 7 Personal Information.
In connection with your access to and use of the Site we may collect personal information from you. Our collection, use and disclosure of personal information is governed by our privacy policy which is incorporated herein by reference.

Section 8 Miscellaneous.
(a) Entire Agreement. These Terms of Use constitute the entire agreement between you and Miele with respect to the subject matter hereof.
(b) Governing Law. These Terms of Use shall be governed by, construed and interpreted in accordance with the laws of the Province of Ontario, or the laws of the Province of Québec for Québec residents,  and the laws of Canada applicable therein, excluding their rules governing conflicts of laws. Both parties hereby expressly and irrevocably attorn to the exclusive jurisdiction of the courts of competent jurisdiction sitting in Toronto, Ontario, or the courts of the Province of Québec for Québec residents, or in such other jurisdiction as Miele may enforce its rights.
(c) Severability. To the extent any provision of these Terms of Use, including without limitation any disclaimers set forth herein, are deemed to be unenforceable as a matter of law, all remaining provisions of these Terms of Use shall remain in effect as written.
(d) No Waiver. Miele  shall not be deemed to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by an authorized representative of Miele. No delay or omission on the part of Miele in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies.
(e) Modifications. Miele reserves the right to make any changes to the Site, its content and/or services offered through the Site at any time and without notice. Miele may modify these Terms of Use (in whole or in part) at any time in accordance with applicable law.
(f) Third party links. The Site may provide links to third party sites or resources. You acknowledge and agree that we are not responsible for the availability of such sites and/or resources  and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. Such third parties have their own terms of use and other applicable policies. You should check such terms and policies before you utilize such third party sites and/or resources.

Effective October 1, 2019

2. Terms of Use eGift Card

Purchases
These terms and conditions apply to Miele Limited/Miele Limiteé eGift cards purchased online at www.miele.ca. By purchasing an eGift card, you agree to all of these terms and conditions.

During the purchasing process, we may collect some data on your user session activity. Any information collected is subject to our privacy policy. This information, as well as the information provided during the product purchasing process, can be used by Miele Limited.

Miele Limited reserves the right to refuse any order for any reason. eGift cards can only be used for online purchases through www.miele.ca and participating Miele agent websites. eGift cards are never valid for prior purchases. If you use eGift cards to purchase products that cost more than the value of the eGift card, you are responsible for paying the difference in cost.

If you have not received an email confirming your purchase to the email address you provided within 24 hours of your purchase, please contact us by sending a message to: giftcard@miele.com.

Delivery information and requirements for virtual gift card purchasers
Orders of eGift cards are subject to validation of your payment information. In the event of a discrepancy, your eGift card order may not be processed until successful validation of your payment information.

It is your responsibility to ensure that all information provided to us is correct and accurate. We are not responsible for eGift cards that are undeliverable or not received due to incorrect email addresses. If any of the information you provided to us is inaccurate and needs to be corrected, please contact us by sending a message to: giftcard@miele.com.

Returns
eGift cards cannot be returned or redeemed for cash, except in Quebec where applicable by law.

Refunds
eGift cards are not refundable, except in Quebec where applicable by law. Products purchased using an eGift card, and returned in accordance with http://ca.miele.ca/en/Home/Terms, will be refunded by issuance of a new eGift card, refund to credit card or by cheque, at Miele’s discretion. 

Expiration
Miele Limited eGift cards have no expiration date and no fees.

Balance
You can check the balance on your eGift card by visiting www.miele.ca.

Limitation
You may not use your eGift card to purchase other eGift cards. eGift cards cannot be reloaded, transferred, resold or redeemed for cash, except in Quebec if rights differ under
applicable by law. eGift cards can only be used for online purchases through www.miele.ca and participating Miele agents websites.

Risk of loss
Ownership and risk of loss of eGift cards will be passed on to you, the purchaser, as soon as the purchase has taken place and the confirmation is emailed to the address you provided. Miele Limited is not responsible for lost or stolen eGift cards.

eGift cards that are lost or stolen after having been received will only be replaced provided the eGift card is still unused in the Miele Limited system. eGift cards that are lost or stolen will not be replaced unless the purchaser can provide all proof requested by Miele Limited that they are in fact the purchaser and proof of payment. eGift cards have cash value and should therefore be treated as such.

Governing law
Except for residents of Quebec, these terms and conditions will be governed under the laws of Ontario. For residents of Quebec, these terms and conditions will be governed under the laws of Quebec.

Contact us
For all inquiries related to eGift cards please contact us via email at: giftcard@miele.com.

Effective October 18, 2019

20 years

WASHING MACHINES

MIELE has tested development models and core components during the development phase of the washing machine series W 1 (front loader models) in tough endurance tests. The aim of these tests conducted by MIELE is to simulate average usage over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 5,000 wash cycles with different programs as a basis. This corresponds to 5 wash cycles per week with use in 50 weeks per year over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The washing machine series is not released until the test results meet the specified criteria for the reliability of the washing machine series.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test washing machines for a service life of 20 years based on the average use by an average household (Fraunhofer Institut, Expertise LBF- No. 307049).
This does not represent any assurance or guarantee of a durability of our marketed washing machines for 20 years. Notwithstanding testing during development phase individual machines may require occasional servicing or may require repair or replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.

DISHWASHERS

MIELE has tested development models and core components during the development phase of the dish washer series G 7000 in tough endurance tests. The aim of these tests conducted by MIELE is to simulate average usage over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 5,600 dishwashing cycles with different programs as a basis. This corresponds to 5.6 dishwashing cycles per week with use in 50 weeks per year (280 cycles) over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The dishwasher series is not released until the test results meet the specified criteria for the reliability of the dishwasher series.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test dishwasher for a service life of 20 years based on the average use by an average household (Fraunhofer Institut Expertise LBF-Bericht Nr. 308595 – ExG, April 2019).
This does not represent any assurance or guarantee of a durability of our marketed dishwashers for 20 years. Notwithstanding testing during development phase individual machines may require occasional servicing or may require repair or replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product

COOKTOPS

MIELE has tested core components of ventilation hoods in tough endurance tests during the development phase of the series. The aim of these tests conducted by MIELE is to simulate average usage of main functionalities of the ventilation hoods over a period of 20 years. 
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 7,000 hours of use with different speed settings as a basis. This corresponds to 7 hours of use per week in 50 weeks per year over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results. 
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The ventilation hood series is not released until the test results meet the specified criteria for the reliability of the ventilation hood series.
 The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test main functionalities of ventilation hoods for a service life of 20 years based on the average use by an average household (Fraunhofer Institut, Expertise, LBF-Nr. 308005 - ExD).  
This does not represent any assurance or guarantee of a durability of our ventilation hoods for 20 years. Notwithstanding testing during development phase individual products may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product

OVENS

MIELE has tested core components of H 7000 oven series in tough endurance tests during its development phase. The aim of these tests conducted by MIELE is to simulate average usage of main functionalities of the ovens and ovens with microwave over a period of 20 years. 
 The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 2160 hours of use regarding ovens and a total of 3160 hours of use regarding ovens with microwave function in various operating modes. This corresponds to 108 hours of oven use per year and 158 hours use of the ovens with microwave function per year (108h use of the oven and 50h use of the microwave function). Furthermore, 3 pyrolytic cleaning cycles were considered. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The oven series is not released until the test results meet the specified criteria for the reliability of the core components of the series. The core components are all main components required for proper use of respective main functions of the product. 
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test main functions  of the product for a service life of 20 years based on the average use by an average household.  
This does not represent any assurance or guarantee of a durability of our ovens and ovens with microwave for 20 years. Notwithstanding testing core components during development phase individual machines may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product

STEAM OVENS

MIELE has tested core components of DG 7000 steam oven series, including combi products DGC (steam oven with baking function) and DGM (steam oven with microwave) in tough endurance tests during its development phase. The aim of these tests conducted by MIELE is to simulate average usage of main functionalities of the steam ovens over a period of 20 years. 
 The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 2500 hours of use regarding steam ovens (DG), a total of 4700 hours of use regarding steam ovens with baking function (DGC) and a use of  3500 hours regarding steam ovens with microwave function (DGM), each of them tested in various operating modes. This corresponds to 125 hours of steam oven use per year (DG), 235 hours of steam oven or baking use (DGC), and 175 hours use of steam oven or microwave function (DGM) per year. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results. 
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The steam oven series is not released until the test results meet the specified criteria for the reliability of the core components of the series. The core components are all main components required for proper use of respective main functions of the product. 
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test main functions of the product for a service life of 20 years based on the average use by an average household.  
This does not represent any assurance or guarantee of a durability of our steam ovens for 20 years. Notwithstanding testing core components during development phase individual machines may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product

VACUUM CLEANERS
Classic C 1, Compact C 1, Compact C 2, Complete C 2, Complete C 3, Blizzard CX 1, Swing H 1, Dynamic U 1

MIELE has tested models and core components in tough endurance tests during the development phase of the residential mains-operated vacuum cleaner series with bag ,lassic C 1, Compact C 1, Compact C 2, Complete C 2, Complete C 3 and Blizzard CX 1). The aim of these tests conducted by MIELE is to simulate average usage over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 750 h of appliance running as a basis. This corresponds to 45 minutes of use per week with use in 50 weeks per year over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The above mentioned vacuum cleaner series is not released until the test results meet the specified criteria for the reliability of the above mentioned vacuum cleaner series.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test residential mains-operated vacuum cleaner for a service life of 20 years based on the average use by an average household (Fraunhofer Institut, Expertise LBF-Bericht Nr. 307530, Januar 2018).
This does not represent any assurance or guarantee of a durability of the mentioned vacuum cleaners for 20 years. Notwithstanding testing during development phase individual machines may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.