You have set up different user accounts on your mobile terminal devices.
You are using several mobile terminal devices (smartphones, tablets) in your home network.
Use the same user account to log in on all mobile terminal devices.
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Appliances not shown in app
The Miele appliances are not shown in the Miele app.
Incomplete electronic data plate (serial number).
The smartphone/tablet must be connected to the Miele domestic appliance’s access point (own Wi-Fi) when the appliance electronic data plate needs to be checked. The menu navigation can vary depending on the domestic appliance and what equipment and software it has.
Option 1: Open the domestic appliance Wi-Fi on the domestic appliance – Option 1
Select Settings > Miele@home > Set up > Connection method Via app.
The Wi-Fi of the Miele domestic appliance opens.
Option 2: Open the domestic appliance Wi-Fi on the domestic appliance – Option 2
Select Settings > Networking on.
The Wi-Fi of the Miele domestic appliance opens.
Option 3: Reset the XKM 3100 W Wi-Fi module:
Switch on the Miele domestic appliance.
Select the Settings > Miele@home > Module settings > Start module activity > Restart with factory default settings menu.
The XKM 3100 W communication module restarts and opens the domestic appliance Wi-Fi for 30 minutes.
Switch the Miele domestic appliance off and on again.
Select Settings > Networking on.
The Wi-Fi of the Miele domestic appliance opens.
Option 4: Reset the XKM 3100 W Wi-Fi module (see above) without steps 3 and 4.
The Wi-Fi of the Miele domestic appliance opens.
Tap Settings > Wi-Fi > Miele domestic appliance Wi-Fi.
The name of the Miele domestic appliance Wi-Fi network is always: Miele@home appliance type; for example: Miele@home-G 7565 SCVi XXL-7.
If the domestic appliance Wi-Fi is not displayed, check the Wi-Fi signal strength at the installation site of the domestic appliance.
If the appliance model is not displayed correctly, the electronic data plate has not been completed correctly. In this case, the electronic data plate must be corrected by a service technician. Please contact Miele Service.
If the name of the domestic appliance Wi-Fi corresponds to the aforementioned pattern, proceed with the following steps.
Establish a connection to the domestic appliance Wi-Fi: When prompted, enter the serial number of the Miele domestic appliance as the password for the domestic appliance Wi-Fi.
If the connection was successful, the electronic data plate is OK.
If the connection was not established despite correct input, the electronic data plate has not been completed correctly. In this case, the electronic data plate must be corrected by a service technician. Please contact Miele Service.
Disconnect from the domestic appliance Wi-Fi and delete or ignore the domestic appliance Wi-Fi.
Reset the XKM 3100 W Wi-Fi module; see above.
A correction has been made to the customer data.
Log out of the Miele app.
Log in again on the Miele app with your login details.
The home network ID (Group ID) does not match other appliances in your user account.
Reset the network settings on your appliance.
Network (pair) the appliance again.
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