Support for

Washer

Washer

Fault F35 or door release

The washing machine display shows fault F35, Door release, contact Miele Service, or The door lock is jammed. Contact Miele Service. The door could not be unlocked or the drum could not be unlocked on the top loader.

There is a technical fault.

Disconnect the washing machine from the power supply. Unplug the electrical plug of the appliance or switch off the breaker.

Wait at least 2 minutes before reconnecting the washing machine to the power supply.

Then switch the washing machine on again.

If the fault persists, please contact Miele Service or book a repair appointment online.

You can use the emergency release to open the door:

Disconnect the washing machine from the power supply by pulling out the electrical plug.

Risk of scalding due to hot suds.

Escaping suds will be hot if the laundry has just been washed at high temperatures.

Carefully allow all suds to drain off.

Water leak

There may be a large quantity of water left in the washing machine.

Do not activate the emergency door release before draining the water.

Carefully drain the water from the washing machine.

Note the quantity of water.

Image(s) is/are only examples

Opening the drain pump access panel | Emergency release | Miele washing machine

Open the access panel for the drain pump.

Unscrewing the drain filter and draining the water | Emergency release | Miele washing machine

Place a suitable container under the access panel, e.g., a universal tray.

Slowly unscrew the drain filters to let the water out.

Tighten the drain filters back up again if you need to interrupt the flow of water.

When water stops flowing out, screw the drain filters tight.

If the drain filters are not screwed tight, water may leak out.

Leaking water can cause damage.

Check that the drain filters have been inserted correctly and screwed tight.

Danger of injury due to rotating drum.

Reaching into a rotating drum is extremely dangerous and may result in injury.

Always make sure that the drum is stationary before reaching in to remove laundry.

Unlocking the door with a screwdriver | Emergency release | Miele washing machine

Unlock the door with a screwdriver.

Open and close the door.

Close the panel.

Reconnect the washing machine to the power supply.

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